OUR POLICIES FOR CANCELLATION, NO-SHOWS, AND RESCHEDULING

Rescheduling & Cancellations

• Standard Change (24+ Hours’ Notice)

  • Cancel or reschedule at least 24 hours before your session.

  • No fee.

• Short Notice Change (12–24 Hours’ Notice)

  • Cancel or reschedule between 12 and 24 hours before your session.

  • $140 fee.

• Late Change (Less Than 12 Hours’ Notice)

  • Cancel or reschedule with less than 12 hours’ notice.

  • $280 fee.

• No Show (No Notice Given)

  • If a consultant arrives and the client is not present.

  • $430 fee.

Project Cancellations

• Within 48 Hours of Service Purchase

  • Full refund of any deposits or unused fees if the cancellation request is made within 48 hours of purchase.

• After 48 Hours or Once Work Begins

  • Cancellations follow the Rescheduling & Cancellations policy above.

Refunds

• You may cancel your purchase for a full refund within 48 hours, provided the service has not yet started.

• After 48 hours—or once the first session begins—your purchase is covered by the cancellation rules above, and refunds are no longer available.

• Deposits for bundled or packaged services are non-refundable. However, you may apply unused service credits toward any Tidy Haus service within one year of purchase.