Tidy Haus Cancellation & Rescheduling Policy

When you book a session with Tidy Haus, a consultant reserves that time exclusively for you. These policies exist to be fair to everyone.

A long, dimly lit hotel corridor with wooden floors, closed doors on both sides, and small lights near the floor.

Rescheduling

Rescheduling Fees

Rescheduling shows a commitment to your project — we appreciate that. Reduced fees apply when rescheduling on short notice.

Notice Given Fee
24 hours or more before session No charge
12–24 hours before session $70
Less than 12 hours before session $105

No-Show

No-Show Policy

A no-show occurs when a consultant attends a scheduled session and the client is not present without any prior notice.

Missed Session Fee
No-show — a session missed without prior notice $70
Note: A single flat $70 fee is charged to the card on file for a missed session — one simple number, no escalating tiers. It only reflects the reserved time we could not offer to someone else. A quick heads-up beforehand always avoids it; we would genuinely much rather move your session than charge you.

Refunds & Credits

Refunds & Unused Credits

Refunds

You may cancel any purchase and receive a full refund within 72 hours of purchase, provided your service has not yet begun.

Once 72 hours have passed or your first session has started, all sales are final. No refunds will be issued.

Unused Credits

All deposits and prepaid hours are non-refundable. If life gets in the way and you're unable to use your remaining time, your credit stays active for one year from the date of purchase and can be applied to any Tidy Haus service.

Payment Authorization. When you place your deposit, you authorize Tidy Haus to securely store your card on file and charge it for the services you request: the flat $280 for your first two hours; the actual time worked in each session after that, billed only once the session is complete and never rounded up; and, if it applies, the single $70 fee for a missed session. We only ever charge for work you've asked for or time we've actually spent together, and every charge comes with an emailed receipt. You can update or remove your card, or end the engagement, at any time after the two-hour minimum. Payments are processed by Stripe, a certified, industry-standard provider; your full card details are handled by Stripe and never stored by us.

Late Arrivals

If You’re Running Late

Life happens, and a few minutes late is never a problem. Please know, though, that your session begins at its scheduled start time — not at your arrival time. Your consultant reserves that time exclusively for you and is ready at the scheduled minute, so billing starts then. For example, arriving thirty minutes late to a two-hour session leaves ninety minutes of working time.

The short version: billing runs from the scheduled start time, not from when you arrive. If you know you’ll be late, email customercare@tidy.haus or reply to your confirmation email — with enough notice, we’ll do our best to adjust.

If you haven’t arrived within thirty minutes of your scheduled start and we haven’t heard from you, the session is treated as a no-show under the policy above.

Good to Know

A Few Things Worth Noting

  • The 72-hour refund window and the rescheduling fee policy are separate. A same-day reschedule within your refund window still incurs a rescheduling fee if a consultant was already scheduled.
  • Project cancellations follow the same rescheduling notice tiers above. Rescheduling with less than 48 hours before a scheduled project session is treated as a short-notice reschedule.
  • Questions about your account or a specific charge? Reach us at customercare@tidy.haus or visit our full Terms of Use.