STANDARD REQUEST

Cancel or reschedule at least 24 hours in advance of the scheduled session.

--> No Fee Assessed or Charged.

SHORT NOTICE REQUEST 

Cancel or reschedule at least 12 hours but no more than 24 hours before the scheduled session.

--> A Fee of $140 will be assessed.

LESS THAN 12-HOUR REQUEST

Cancel or reschedule with less than 12 hours' notice before a scheduled session.

--> A Fee of $280 will be assessed.

NO PRIOR NOTICE - "NO SHOW"

The Tidy Haus Consultant attends the session as scheduled, and the customer is not present.

--> A maximum of $430 will be assessed.

PROJECT CANCELLATION

Project cancellation requests must be submitted at least 48 hours before the scheduled session.

--> Full refund of any deposited or unused fees if the cancellation request is within 48 hours of the service purchase.

REFUNDS

After you receive your order, you can cancel it and get a full refund within 48 hours of purchase, as long as you haven't started the service yet. However, once 48 hours have passed or the service has begun, your purchase will fall under our cancellation and rescheduling policy, and you won't be eligible for a refund anymore.

All deposits for packaged or bundled services, as well as session hours, are non-refundable. If you are unable to utilize the service in the near term, you will have one year from the date of purchase to exercise that credit toward any Tidy Haus service of your choice.