Tidy Haus Cancellation & Rescheduling Policy
When you book a session with Tidy Haus, a consultant reserves that time exclusively for you. These policies exist to be fair to everyone.
Rescheduling
Rescheduling Fees
Rescheduling shows a commitment to your project — we appreciate that. Reduced fees apply when rescheduling on short notice.
| Notice Given | Fee |
|---|---|
| 24 hours or more before session | No charge |
| 12–24 hours before session | $70 |
| Less than 12 hours before session | $105 |
No-Show
No-Show Policy
A no-show occurs when a consultant attends a scheduled session and the client is not present without any prior notice.
| Occurrence | Fee |
|---|---|
| 1st No-Show | $140 |
| 2nd No-Show | $210 |
| 3rd No-Show | $280 |
Refunds & Credits
Refunds & Unused Credits
Refunds
You may cancel any purchase and receive a full refund within 48 hours of purchase, provided your service has not yet begun.
Once 48 hours have passed or your first session has started, all sales are final. No refunds will be issued.
Unused Credits
All deposits and prepaid hours are non-refundable. If life gets in the way and you're unable to use your remaining time, your credit stays active for one year from the date of purchase and can be applied to any Tidy Haus service.
Late Arrivals
If You’re Running Late
Life happens, and a few minutes late is never a problem. Please know, though, that your session begins at its scheduled start time — not at your arrival time. Your consultant reserves that time exclusively for you and is ready at the scheduled minute, so billing starts then. For example, arriving thirty minutes late to a two-hour session leaves ninety minutes of working time.
The short version: billing runs from the scheduled start time, not from when you arrive. If you know you’ll be late, email customercare@tidy.haus or reply to your confirmation email — with enough notice, we’ll do our best to adjust.
If you haven’t arrived within thirty minutes of your scheduled start and we haven’t heard from you, the session is treated as a no-show under the policy above.
Good to Know
A Few Things Worth Noting
- The 48-hour refund window and the rescheduling fee policy are separate. A same-day reschedule within your refund window still incurs a rescheduling fee if a consultant was already scheduled.
- Project cancellations follow the same rescheduling notice tiers above. Rescheduling with less than 48 hours before a scheduled project session is treated as a short-notice reschedule.
- Questions about your account or a specific charge? Reach us at customercare@tidy.haus or visit our full Terms of Use.