Tidy Haus Cancellation & Rescheduling Policy

When you book a session with Tidy Haus, a consultant reserves that time exclusively for you. These policies exist to be fair to everyone.

Rescheduling

Rescheduling Fees

Rescheduling shows a commitment to your project — we appreciate that. A single flat fee applies when rescheduling on short notice.

  
            Notice Given
            Fee
          
            24 hours or more before session
            No charge
          
            Less than 24 hours before session
            $70

Notice Given	Fee
24 hours or more before session	No charge
Less than 24 hours before session	$70

No-Show

No-Show Policy

A no-show occurs when a consultant attends a scheduled session and the client is not present without any prior notice.

  
      Missed Session
      Fee
    
      No-show — a session missed without prior notice
      $70
    
  Note: A single flat $70 fee is charged to the card on file for a missed session — one simple number, no escalating tiers. It only reflects the reserved time we could not offer to someone else. A quick heads-up beforehand always avoids it; we would genuinely much rather move your session than charge you. If you're holding prepaid hours, we take the fee as thirty minutes from your balance rather than charging your card.

  Your first one is on us. Life happens. We waive the fee the first time it occurs in any twelve-month period — no form, no conversation. We just don't charge it.

Missed Session	Fee
No-show — a session missed without prior notice	$70

Refunds & Credits

Refunds & Unused Credits

Refunds

You may cancel any purchase and receive a full refund within 72 hours of purchase, provided no hours from that purchase have been used.

Once the first hour is drawn, the purchase is no longer eligible for a refund. After 72 hours, all sales are final and no refunds will be issued.

Unused Credits

Deposits and prepaid hours are non-refundable after 72 hours, as described under Refunds above. If life gets in the way and you're unable to use your remaining time, your credit stays active for 6 months from the date of purchase and can be applied to any Tidy Haus service. We'll endeavor to remind you as that date approaches. Any hours remaining unused after 6 months are forfeited, and prepaid hours and credits are non-transferable.

  Payment Authorization. When you place your deposit, you authorize Tidy Haus to securely store your card on file and charge it for the services you request: the flat $280 for your first two hours; the actual time worked in each session after that, billed only once the session is complete and never rounded up; and, if it applies, the single $70 fee for a missed session. We only ever charge for work you've asked for or time we've actually spent together, and every charge comes with an emailed receipt. You can update or remove your card, or end the engagement, at any time after the two-hour minimum. Payments are processed by Stripe, a certified, industry-standard provider; your full card details are handled by Stripe and never stored by us.

Late Arrivals

If You’re Running Late

Life happens, and a few minutes late is never a problem. Please know, though, that your session begins at its scheduled start time — not at your arrival time. Your consultant reserves that time exclusively for you and is ready at the scheduled minute, so billing starts then. For example, arriving thirty minutes late to a two-hour session leaves ninety minutes of working time.

The short version: billing runs from the scheduled start time, not from when you arrive. If you know you’ll be late, email customercare@tidy.haus or reply to your confirmation email — with enough notice, we’ll do our best to adjust.

If you haven’t arrived within thirty minutes of your scheduled start and we haven’t heard from you, the session is treated as a no-show under the policy above.

Good to Know

A Few Things Worth Noting

The 72-hour refund window and the rescheduling fee policy are separate. A same-day reschedule within your refund window still incurs a rescheduling fee if a consultant was already scheduled.
Project cancellations follow the same rescheduling notice policy above. Rescheduling with less than 24 hours' notice before a scheduled project session is treated as a short-notice reschedule.
Questions about your account or a specific charge? Reach us at customercare@tidy.haus or visit our full Terms of Use.